Frequently Asked Questions
What makes a travel backpack different from a regular backpack?
A true travel backpack offers optimised organisation, protective compartments, and comfort-driven design built for long journeys, not just daily use.
Does it help with travel organisation or just storage?
More than storage — it creates order. Every compartment is purpose-built to keep essentials accessible yet uncluttered.
Where are you located?
Our head office is located in Brisbane, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can this backpack replace a carry-on suitcase?
Yes — our spacious yet airline-friendly design means you can skip the suitcase and travel lighter, while still keeping everything neatly packed.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.